Privacy Policy

Effective Date: July 20, 2026

1. Introduction and Legal Framework

• 1.1 Purpose: Trolley Clinic respects your privacy and is committed to protecting the personal information of our website visitors, corporate clients, and supply chain partners. This Privacy Policy outlines how we collect, process, store, and protect your data.

• 1.2 Statutory Compliance: This policy is established in strict compliance with the South African Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

• 1.3 Operational Adaptability: To ensure long-term commercial growth, this framework accounts for both our current core maintenance operations and our future commercial digital marketing, advertising, and tracking configurations.

2. Information We Collect

• 2.1 Identity and Contact Details: We collect corporate data directly from you when you request a service quotation, which may include full names, company names, corporate registration numbers, email addresses, contact numbers, and physical workshop or warehouse delivery addresses.

• 2.2 Service and Transaction Records: We retain logs regarding specific material handling fleet assets, retail trolley quantities, commercial maintenance history, and financial billing profiles.

• 2.3 Digital and Behavioral Data: Technical data is collected automatically via your web browser or tracking infrastructure, including your IP address, browser type, device specifications, traffic behavior, and interaction patterns across our web pages.

3. Purpose of Data Processing

• 3.1 Service Execution: Trolley Clinic processes operational data to deliver accurate service quotations for general engineering, fabrications, or equipment repair work.

• 3.2 Logistics Management: Contact and location details are utilized to dispatch technicians for on-site inspections, execute fleet maintenance services across Gauteng, manage client accounts, and coordinate asset transit.

• 3.3 Future-Proof Commercial Marketing: We utilize aggregated, anonymized behavioral data to optimize our business-to-business (B2B) digital advertising campaigns, evaluate website user experience, and deliver relevant commercial service updates via professional networks and search engines.

4. Advanced Tracking, Cookies, and Advertising Pixels

• 4.1 Functional and Technical Cookies: Our website utilizes essential baseline files that ensure our online web forms load securely, run correctly, and maintain user layouts. These files do not track personal identity and operate without prior consent rules.

• 4.2 Analytics Tags: Digital analytics tools (including Google Analytics) are deployed to monitor aggregate traffic data, geographic source trends, and user pathways to improve workshop accessibility online.

• 4.3 Advertising and Re-marketing Pixels: We reserve the right to deploy specialized tracking infrastructure (including the LinkedIn Insight Tag and Google Ads Tags) to measure the effectiveness of our professional advertising campaigns. These tags track anonymous site interactions so we can display relevant, tailored commercial services to users on external business networks later.

• 4.4 User Control: Visitors retain the explicit right to disable, restrict, or block cookies through their individual internet browser security preferences or dedicated consent management headers.

5. Data Storage, Security, and Third-Party Operators

• 5.1 Technical Protection Measures: We implement robust technical, administrative, and organizational security protocols to protect all stored personal information from unauthorized access, accidental loss, alteration, or disclosure.

• 5.2 Third-Party Processing Constraints: We never sell, trade, or lease personal business data to external brokers. Data is shared exclusively with verified third-party operators (such as encrypted financial payment gateways, direct parts suppliers, or authorized digital marketing platforms) strictly necessary to execute transactions or deliver targeted business communication.

• 5.3 Cross-Border Data Standards: Where external advertising or cloud platforms process data internationally, Trolley Clinic ensures these operators adhere to strict cross-border privacy regulations equivalent to POPIA compliance.

• 5.4 Retention Limits: Your personal data will only be stored for as long as legally required or strictly necessary to fulfill the operational service agreements outlined between Trolley Clinic and your business.

6. Your Rights Under POPIA

• 6.1 Verification Rights: You hold the right to request verification of whether Trolley Clinic holds your personal records within our active databases.

• 6.2 Amendment Rights: You retain the right to access, correct, update, or amend your recorded business details at any time.

• 6.3 Erasure Rights: You maintain the right to object to automated data processing or request the permanent deletion of your files from our active systems.

7. Contact Our Information Officer

• 7.1 Contact Channels: If you have questions regarding this Privacy Policy, wish to exercise your data access rights, or need to verify how your operational records are handled, please contact our team directly.

• 7.2 Contact Email: info@trolleyclinic.co.za

• 7.3 Physical Address: Unit 3 – 170 Bernie Street, Kya Sands, Randburg, 1736